1. INTRODUCTION

Welcome to Just1LuckyDraw.com (“we,” “us,” or “our”). These Terms of Service (“Terms”) constitute a legally binding agreement between you (whether an individual user or representing an entity) and Just1LuckyDraw.com regarding your access to and use of our website and related services (collectively, the "Services").

These Terms set out your rights and responsibilities when using our Services, including important limitations of liability, dispute resolution procedures, and acceptable use policies. Please read them carefully before proceeding.

By accessing or using our Services, you confirm that you have read, understood, and agreed to be bound by these Terms. If you do not agree to these Terms, you must immediately stop using our Services.

1.1 Scope of These Terms
These Terms apply to all users of Just1LuckyDraw.com, including but not limited to:

• Individuals browsing the website.
• Users engaging with interactive features (e.g., leaderboards, forums, chat).
• Players participating in social gaming activities.

Certain features of the Services may be subject to additional terms, policies, or guidelines that will be posted separately. Such documents are incorporated into these Terms by reference and will govern your use of those specific services.

2. AGREEMENT TO TERMS

By registering for an account, accessing, or using our Services, you agree to:

• Abide by all applicable laws and regulations while using our Services.
• Use our Services only for lawful, personal, and non-commercial purposes unless otherwise explicitly authorised.
• Provide accurate and truthful information when required.
• Adhere to the Acceptable Use Policy outlined in Section 6 of these Terms.

If you do not comply with these Terms, we reserve the right to suspend or terminate your access to our Services without prior notice.

3. UPDATES TO THESE TERMS

We reserve the right to modify, update, or amend these Terms at our sole discretion. Changes will be communicated by updating the “Effective Date” at the top of this document.

• If material changes are made, we will notify you via our website or by direct communication (e.g., email if applicable).
• Your continued use of the Services after updates constitutes acceptance of the revised Terms.

You are encouraged to review these Terms periodically to stay informed about your rights and obligations.

4. CONTACT INFORMATION

If you have any questions, concerns, or require assistance, you can contact us via:

• Email: support@just1luckydraw.com
• Phone: +44 7878 344727

5. ELIGIBILITY AND USER RESPONSIBILITIES

5.1 Eligibility to Use the Services

• Age Requirement:
  • You must be at least 18 years old to use our Services.
  • We do not knowingly collect personal data from individuals under 18. If we discover that a minor has accessed our Services, we will take immediate action, including account suspension and data deletion.
• Jurisdictional Restrictions:
  • Our Services are intended for users in the United Kingdom and the European Economic Area (EEA).
  • If you access our Services from outside these regions, you are responsible for ensuring compliance with local laws.
  • We do not guarantee that our Services comply with the legal requirements of other jurisdictions.
• Legal Capacity:
  • By using our Services, you confirm that you have full legal capacity to enter into a binding contract.
  • If you are using the Services on behalf of an organisation, you represent that you have authorisation to bind that entity to these Terms.

5.2 User Account Responsibilities

• Provide accurate and up-to-date information during registration.
• Maintain the security of your account credentials, including keeping your password confidential.
• Accept full responsibility for all activities that occur under your account.
• Notify us immediately at support@just1luckydraw.com if you suspect unauthorised access or a security breach.

We reserve the right to suspend or terminate accounts that provide false, misleading, or incomplete information and restrict access to accounts suspected of being compromised or involved in fraudulent activities.

5.3 Acceptable Use Policy

Users must comply with our Acceptable Use Policy, which prohibits the following activities:

• Illegal Activity: Engaging in any activity that violates UK, EU, or international laws.
• Harassment & Abuse: Threatening, harassing, or bullying other users.
• Cheating & Fraud: Using exploits, bots, or unauthorised tools to manipulate gameplay or data.
• Impersonation: Pretending to be another person or entity.
• Spamming & Unauthorised Advertising: Posting unsolicited content or commercial promotions.
• Malicious Software: Uploading or distributing viruses, malware, or harmful code.
• Interference with Services: Attempting to disrupt, overload, or interfere with our platform’s functionality.

Violating these guidelines may result in immediate account suspension or permanent banning at our sole discretion.

6. INTELLECTUAL PROPERTY RIGHTS

6.1 Ownership of Content and Marks

We are the owner or authorised licensee of all intellectual property associated with our Services, including:

• Website design, layout, and functionality
• Software, databases, and source code
• Text, images, audio, video, and graphics
• Trademarks, service marks, and logos ("Marks")

These elements (collectively, the "Content") are protected by copyright, trademark, and other intellectual property laws in the UK, EEA, and internationally.

6.2 Limited License to Users

We grant you a limited, non-exclusive, non-transferable, revocable license to:

• Access and use our Services for personal, non-commercial purposes.
• Download or print a copy of publicly available Content for lawful personal use only.

You may not:

• Copy, reproduce, modify, distribute, or exploit any part of the Services without prior written consent.
• Use our Marks or Content for commercial purposes without permission.
• Remove or alter any copyright, trademark, or ownership notices.

If you wish to request permission for any use not explicitly allowed under these Terms, contact us at support@just1luckydraw.com.

6.3 Violations and Enforcement

Any unauthorised use of our Content, Marks, or Services constitutes a material breach of these Terms and may result in immediate account suspension or termination, legal action, and pursuit of damages.

7. USER-GENERATED CONTENT AND CONTRIBUTIONS

7.1 Responsibility for User-Generated Content

Our Services may allow you to create, submit, post, display, transmit, or distribute content, including but not limited to:

• Text, comments, or forum posts
• Images, videos, or multimedia uploads
• Ratings and reviews

By submitting content (“Contributions”), you acknowledge that:

• You are solely responsible for any content you create or share.
• You retain ownership of your Contributions, but you grant us a worldwide, royalty-free, perpetual, irrevocable, sublicensable license to store, modify, display, distribute, and reproduce your Contributions for operational or promotional purposes.
• Your Contributions do not violate any applicable laws, intellectual property rights, privacy rights, or contractual obligations.

We do not endorse, verify, or assume responsibility for Contributions posted by users. Any views expressed in user-generated content belong solely to the contributing user.

7.2 Prohibited Content

Users must ensure that their Contributions do not:

• Contain unlawful, abusive, defamatory, obscene, or misleading material.
• Infringe upon intellectual property rights (e.g., copyrighted material, trademarks).
• Violate privacy rights of any individual or entity.
• Promote violence, discrimination, hate speech, or illegal activities.
• Include spam, promotional content, or false advertising.

We reserve the right to remove, modify, or restrict access to any Contribution that violates these Terms.

7.3 User Reviews and Feedback

If you submit reviews, feedback, or suggestions about our Services, you:

• Grant us permission to use your feedback for service improvements without any compensation.
• Agree that your review is truthful and based on personal experience.
• Understand that we may moderate or remove reviews that violate our guidelines.

We do not guarantee the accuracy of user reviews and are not liable for any decisions made based on them.

8. THIRD-PARTY WEBSITES AND ADVERTISING

8.1 Third-Party Websites and Content

Our Services may contain links to third-party websites, services, or resources, including but not limited to:

• External websites for news, promotions, or reference materials.
• Third-party content, such as advertisements, embedded videos, or social media links.
• Affiliate links directing you to other platforms.

You acknowledge and agree that:

• We do not own, control, or endorse third-party websites or content.
• We are not responsible for the availability, accuracy, or legality of third-party content.
• You access third-party websites at your own risk.

Each third-party website operates under its own terms of service and privacy policies. We strongly advise you to review them before engaging with third-party services.

8.2 Advertising and Sponsored Content

Our Services may display advertisements, sponsorships, or promotional materials from third parties. These may include:

• Banner advertisements and pop-ups.
• Sponsored content within articles or pages.
• Affiliate promotions linked to third-party services.

You acknowledge and agree that:

• We do not guarantee the accuracy, reliability, or safety of third-party advertisements.
• We are not liable for any interactions, purchases, or agreements made with third-party advertisers.
• Any issues, refunds, or disputes arising from third-party transactions must be resolved directly with the third party.

Advertisements and sponsored content do not imply endorsement, partnership, or affiliation unless explicitly stated.

8.3 External Links Disclaimer

For convenience, we may provide links to external websites. However:

• We do not warrant that external links are free from security threats or malware.
• We are not responsible for any harm or loss resulting from visiting an external site.
• If you choose to access third-party content, you do so at your own risk.

9. SERVICE MANAGEMENT AND MODIFICATIONS

9.1 Our Right to Manage the Services

• Monitor and moderate user activity to ensure compliance with these Terms.
• Restrict, suspend, or terminate accounts that violate our policies or applicable laws.
• Remove or modify content that is illegal, offensive, or harmful.
• Protect our platform, users, and infrastructure against security threats, fraud, and abuse.
• Limit access to certain features or sections of the Services at our sole discretion.

We aim to provide a safe and enjoyable gaming environment, but we are not liable for any harm resulting from your use of the Services.

9.2 Modifications, Interruptions, and Service Availability

• Changing platform features or content.
• Introducing new rules, gameplay mechanics, or restrictions.
• Performing maintenance, security upgrades, or system improvements.

While we strive to maintain continuous availability, we do not guarantee that the Services will always be available without interruption or be error-free. Temporary downtime may occur due to maintenance, technical issues, or force majeure events.

We are not liable for losses resulting from service unavailability, errors, or discontinuation, and we may discontinue any part of the Services at our discretion without prior notice.

9.3 Updates to Terms and Policies

We reserve the right to update or modify these Terms as needed. If changes are made:

• We will update the Effective Date at the top of this document.
• Material changes will be communicated via our website or email notification (if applicable).
• Your continued use of the Services after updates constitutes acceptance of the new Terms.

If you do not agree with the updated Terms, you must discontinue use of our Services immediately.

10. PRIVACY AND DATA PROTECTION

10.1 Compliance with UK GDPR & EU GDPR

We are committed to protecting your privacy and processing personal data in compliance with the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (EU GDPR), and other applicable data protection laws.

By using our Services, you acknowledge and agree to our Privacy Policy, which governs how we collect, process, and store your personal data.

10.2 Data Collection and Use

When you use our Services, we may collect the following types of information:

• Personal Information: Name, email address, IP address, and other information voluntarily provided by you.
• Usage Data: Information on how you interact with our website, such as pages visited and time spent on the platform.
• Device Information: Browser type, operating system, and other technical data.

We process personal data only for lawful purposes, including:

• Providing, maintaining, and improving our Services.
• Communicating important updates or responding to inquiries.
• Ensuring security and fraud prevention.
• Complying with legal obligations.

For a detailed breakdown of how we handle personal data, please refer to our Privacy Policy.

10.3 Data Protection Rights

Under UK GDPR and EU GDPR, you have the following rights regarding your personal data:

• Right to Access – Request a copy of the data we hold about you.
• Right to Rectification – Request correction of inaccurate or incomplete information.
• Right to Erasure (“Right to be Forgotten”) – Request deletion of your data, subject to legal retention requirements.
• Right to Restrict Processing – Limit how your personal data is processed in certain circumstances.
• Right to Data Portability – Obtain your data in a structured format and request its transfer to another service.
• Right to Object – Object to certain types of data processing, including marketing communications.
• Right to Withdraw Consent – If processing is based on consent, you can withdraw it at any time.

To exercise your data protection rights, contact us at support@just1luckydraw.com.

If you believe your data protection rights have been violated, you may file a complaint with the UK Information Commissioner’s Office or your local data protection authority within the EEA.

10.4 Data Security Measures

We implement appropriate technical and organisational measures to protect your data from unauthorised access, alteration, or loss, including:

• Data encryption for secure transmission and storage.
• Access controls to restrict data access to authorised personnel only.
• Regular security audits to identify vulnerabilities and improve safeguards.

While we strive to protect your data, no online platform is completely immune to security risks. You are responsible for safeguarding your account credentials and notifying us of any suspected security breaches.

10.5 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience, including:

• Essential Cookies: Necessary for website functionality.
• Analytics Cookies: Help us understand user interactions and improve services.
• Advertising Cookies: Used for displaying relevant ads (where applicable).

You can manage or disable cookies through your browser settings. However, some features may not function properly if cookies are disabled.

For full details, refer to our Privacy Policy and Cookie Policy.

11. TERMINATION OF SERVICES AND USER ACCOUNTS

11.1 Grounds for Termination or Suspension

• Violation of These Terms – If you breach any provision of these Terms.
• Illegal or Unauthorised Use – If your activities violate applicable laws or regulations.
• Fraudulent or Deceptive Behaviour – Including identity misrepresentation or use of unauthorised third-party tools.
• Abuse, Harassment, or Threats – Engaging in behaviour that threatens, harasses, or exploits others.
• Security Concerns – If your account is suspected of being compromised or used for malicious purposes.
• Non-Compliance with Acceptable Use Policy – Including cheating, spamming, or disrupting the platform.
• Discontinuation of Services – If we decide to modify, suspend, or permanently discontinue the Services.

We will make reasonable efforts to notify you of account suspensions or terminations unless prohibited by law or necessary for security reasons.

11.2 Consequences of Termination

• You will lose access to your account, including any progress, rankings, or non-monetary rewards.
• Your Contributions may be removed from the platform.
• You remain liable for any obligations, liabilities, or violations that occurred before termination.
• You may not create a new account under the same or a different identity unless explicitly permitted.

We shall not be liable for any loss of data, digital rewards, or access resulting from account termination.

11.3 Requesting Account Termination

If you wish to close your account, you may submit a request by contacting us at support@just1luckydraw.com.

Upon account deletion:

• Your personal data will be removed or anonymised, subject to legal retention requirements.
• Some user-generated content may remain on the platform (e.g., forum posts, reviews) unless explicitly requested for removal.
• Account deletion is permanent and cannot be undone.

We reserve the right to retain certain data as required by legal, security, or compliance obligations.

12. DISPUTE RESOLUTION AND GOVERNING LAW

12.1 Governing Law

These Terms are governed by and interpreted in accordance with the laws of England and Wales, without regard to conflict of law principles. If you are a consumer residing in the EEA, you may also be entitled to certain protections under mandatory provisions of your local consumer laws.

12.2 Informal Dispute Resolution

To expedite resolution and minimise legal costs, both parties agree to first attempt to resolve any dispute informally by:

• Notifying the other party in writing of the nature of the dispute.
• Allowing at least 30 days for a response and good-faith negotiations.

If a resolution is not reached within 30 days, either party may proceed with formal legal action. All initial dispute notices must be sent to support@just1luckydraw.com.

12.3 Binding Arbitration (If Applicable)

If the dispute cannot be resolved informally, and unless prohibited by law, it shall be resolved through binding arbitration, conducted in London, United Kingdom under the rules of a recognised arbitration body. The arbitration shall be conducted in English, and the decision of the arbitrator shall be final and enforceable in court. Each party shall bear its own costs unless otherwise determined by the arbitrator.

12.4 Exceptions to Arbitration

The following disputes are not subject to arbitration:

• Intellectual Property Claims – Any claims regarding copyright, trademarks, or other intellectual property rights.
• Regulatory Compliance Matters – Disputes requiring action from a regulatory authority.
• Claims for Injunctive Relief – Where urgent legal action is necessary to prevent harm.

In such cases, disputes may be resolved through the courts of England and Wales, or, if required by consumer law, in your EEA country of residence.

12.5 Class Action Waiver

To the fullest extent permitted by law:

• All disputes must be resolved on an individual basis.
• You waive your right to participate in a class action lawsuit or class-wide arbitration.
• No dispute may be combined with another proceeding unless both parties agree.

13. DISCLAIMERS AND LIMITATIONS OF LIABILITY

13.1 General Disclaimer

The information provided on this website is for general informational purposes only and is made available in good faith. We make no warranties or representations, express or implied, about:

• The completeness, accuracy, or reliability of any content.
• The availability, uninterrupted operation, or error-free nature of the Services.
• The suitability of our Services for any specific purpose.

By using this website, you acknowledge that you do so at your own risk.

13.2 Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for:

• Indirect, incidental, or consequential damages, including lost profits, business disruption, or reputational harm.
• Errors, inaccuracies, or omissions in any content on the website.
• Technical issues, service interruptions, or security breaches beyond our control.
• User actions or content posted on the platform.
• Third-party websites or services, including their availability, accuracy, or compliance with laws.

Our total liability shall not exceed £100 GBP or the amount paid by you for using our Services in the past 12 months, whichever is lower.

13.3 External Links Disclaimer

This website may contain links to third-party websites for convenience. We do not endorse, monitor, or control external sites and are not responsible for their content, security, or privacy policies. Accessing third-party sites is at your own risk. We encourage you to review their terms and privacy policies before engaging with them.

13.4 No Warranty for Continuous Operation

We do not guarantee:

• That the Services will always be available without downtime.
• That the Services will be free from viruses, malware, or cyber threats.
• That any errors, bugs, or issues will be immediately corrected.

We reserve the right to modify, suspend, or discontinue the Services at our discretion, without liability.

13.5 Consumer Rights in the UK and EEA

If you are a consumer in the UK or EEA, these disclaimers do not override any statutory rights granted under consumer protection laws. Nothing in these Terms limits liability for fraud, gross negligence, or personal injury caused by our negligence. If applicable law prohibits full exclusion of liability, our liability will be limited to the minimum extent permitted.

13.6 Updates to Disclaimer

We reserve the right to update this disclaimer as necessary. Any changes will be posted on this page, and your continued use of the Services implies acceptance.

If you have questions about this disclaimer, contact us at support@just1luckydraw.com.

14. INDEMNIFICATION (USER RESPONSIBILITIES FOR LEGAL CLAIMS)

14.1 User Agreement to Indemnify

You agree to defend, indemnify, and hold harmless Just1LuckyDraw.com, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, or expenses, including legal fees, arising from:

• Your violation of these Terms – Any breach of the agreement, including prohibited activities.
• Your use of the Services – Any misuse, fraudulent actions, or unlawful behaviour.
• Your Contributions – Content you post, submit, or share that violates laws or third-party rights.
• Your infringement of intellectual property – Any unauthorised use of copyrighted material, trademarks, or confidential information.
• Your interactions with other users – Any disputes, harassment, or misconduct involving other players.
• Third-party claims arising from your actions – Any legal disputes where a third party files a claim due to your conduct on our platform.

14.2 Legal Proceedings and Costs

If a claim is brought against us due to your actions:

• We reserve the right to assume exclusive defence of the case at your expense.
• You agree to cooperate fully in the defence of any claims.
• You will not settle any claim without our prior written consent.

We will make reasonable efforts to notify you of any claims that require indemnification.

14.3 Exceptions to Indemnification

This indemnification obligation does not apply if:

• The claim is a direct result of gross negligence, fraud, or willful misconduct on our part.
• You are a consumer within the UK or EEA, and consumer protection laws provide you certain exemptions.

However, business users and non-consumer users remain fully responsible for indemnification as outlined above.

15. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND DIGITAL SIGNATURES

15.1 Acceptance of Electronic Communications

By using our Services, you agree that all communications, notices, disclosures, and agreements we provide to you electronically satisfy any legal requirement that such communications be in writing.

You consent to receive communications via:

• Email (e.g., account updates, notifications, and service changes).
• Website notices (e.g., policy updates and legal amendments).
• Messaging within the platform (if applicable).

You are responsible for keeping your contact information accurate and up to date to ensure you receive all relevant communications.

15.2 Digital Transactions and E-Signatures

• Electronic signatures, contracts, and agreements shall have the same legal effect as paper-based agreements under the UK Electronic Communications Act 2000 and the EU eIDAS Regulation (Regulation (EU) No 910/2014).
• You consent to using electronic records and digital signatures for transactions, communications, and agreements.
• Clicking "I Agree" or similar buttons constitutes a legally binding acceptance of terms or agreements.
• We are not responsible for any losses or disputes arising from unauthorised use of your electronic signature or account.

15.3 Right to Request Paper Copies

You may request a hard copy of any electronic agreement by contacting us at support@just1luckydraw.com. We reserve the right to charge a reasonable administrative fee for physical document requests, except where required by law.

15.4 Security of Electronic Communications

While we implement security measures to protect electronic communications, we do not guarantee that emails or messages will be free from unauthorised access or interception, nor that electronic transactions will always be secure, uninterrupted, or error-free. Users are encouraged to take precautionary measures such as using secure passwords, avoiding phishing scams, and verifying the authenticity of emails.

16. MISCELLANEOUS PROVISIONS

16.1 Entire Agreement

These Terms of Service, together with our Privacy Policy, Responsible Social Gaming Policy, and any other applicable legal documents, constitute the entire agreement between you and Just1LuckyDraw.com. This agreement supersedes any prior agreements, discussions, or understandings, whether written or oral.

16.2 No Waiver

Failure by us to enforce any provision of these Terms shall not be considered a waiver of our rights. A waiver of one breach shall not constitute a waiver of any subsequent breaches. Any waiver must be in writing and signed by an authorised representative of Just1LuckyDraw.com.

16.3 Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision shall be severed from the Terms and the remaining provisions shall continue in full force and effect. We will make reasonable efforts to replace any invalid provision with a legally valid and enforceable alternative.

16.4 Assignment and Transfer

We reserve the right to assign or transfer our rights and obligations under these Terms without restriction, including in the case of a merger, acquisition, sale of assets, or legal restructuring. You may not assign, transfer, or sublicense your rights under these Terms without our prior written consent.

16.5 Force Majeure

We shall not be liable for any failure or delay in performance due to events beyond our reasonable control, including but not limited to natural disasters, acts of terrorism, war, government restrictions, cybersecurity attacks, labour strikes, supply chain disruptions, or power outages. If a Force Majeure event occurs, we will take reasonable steps to resume operations as soon as possible.

16.6 No Partnership or Agency

Nothing in these Terms shall be construed as creating a partnership, joint venture, or employment relationship between you and us, or authorising either party to act as an agent or representative of the other. You may not bind or obligate Just1LuckyDraw.com in any way without our express written consent.

16.7 Survival of Terms

Certain provisions of these Terms shall survive termination of your account or use of our Services, including but not limited to Intellectual Property Rights, Indemnification, Dispute Resolution & Governing Law, and Limitations of Liability. These provisions will continue to apply after termination or discontinuation of Services.

17. CONTACT INFORMATION & FINAL PROVISIONS

17.1 How to Contact Us

If you have any questions, complaints, or requests regarding these Terms or our Services, you can reach us at:

• 📩 Email: support@just1luckydraw.com
• 📞 Phone: +44 7878 344727

We will make reasonable efforts to respond to inquiries in a timely manner.

17.2 Interpretation of These Terms

In the event of any ambiguity or inconsistency in these Terms, the Terms shall be interpreted in a manner that upholds their intent and purpose. No adverse interpretation shall be drawn against Just1LuckyDraw.com as the drafter of these Terms.

17.3 Changes to These Terms

We reserve the right to modify or update these Terms at any time due to changes in applicable laws, business operations, or user rights and security protections. All updates will be posted on this page, and continued use of the Services after updates implies acceptance of the revised Terms. If significant changes occur, we may provide additional notice via email or website notifications.

17.4 Consumer Protection Rights

If you are a consumer in the UK or EEA, these Terms do not override any mandatory legal protections provided under local consumer law. If any clause in these Terms conflicts with applicable consumer protection laws, the legal rights of the consumer shall prevail.

17.5 Reporting Violations

If you believe that another user is violating these Terms or engaging in harmful, fraudulent, or illegal activities, please report it immediately to support@just1luckydraw.com. We take reports seriously and will investigate and take appropriate action.

17.6 Acknowledgment and Agreement

By using our Services, you acknowledge that you have read, understood, and agreed to these Terms, and you accept all responsibilities arising from your use of the platform. If you do not agree with any part of these Terms, you must discontinue use immediately.

18. FINAL SUMMARY

These Terms of Service establish a legally binding agreement between you and Just1LuckyDraw.com, covering all aspects of platform use, responsibilities, limitations, and dispute resolution.

• For questions, concerns, or legal matters, contact us at support@just1luckydraw.com.
• For privacy-related concerns, refer to our Privacy Policy.
• For responsible gaming guidelines, refer to our Responsible Social Gaming Policy.

By continuing to use Just1LuckyDraw.com, you confirm your acceptance of these Terms.